The role

This role is part of a design team with members in Zurich and Singapore. The team's responsibility is to align the design process for digital journeys and solutions with business goals, user needs, and technological capabilities. You'll ensure that all relevant client touch point interactions (e.g., public website, e-banking, mobile banking, helpdesk, etc.) that define the user journey, and the overall service experience are aligned to provide the best possible client experience. In this role, you will have the opportunity to create products and services that influence the banking industry and the lives of our clients.

Responsibilities

• Work with the trading business team in Singapore, understand their business needs, match them to client needs, and align with the design team in Zurich to develop excellent digital client journey

• Articulate high-impact research opportunities to support strategic service design decisions and product development, which identifies communalities and differences between Swiss and APAC client needs

• Create and own client journey maps to visualize and identify pain points and issues that need to be addressed within a service to improve the journey experience.

• Actively support the creation of a positive client experience for migrating Credit Suisse clients to UBS by focusing on knowledge exchange between business units in Zurich and Singapore.

• Develop orchestrated target state service designs that outline how elements and services should be aligned for optimal service delivery - design exceptional moments for our clients.

• Develop and implement interaction models and user interface designs for financial solutions in e-banking, mobile banking, and internal tools

• Collaborate closely with product owners on prototypes, scenarios, and end-to-end experiences

• create wireframes and storyboards to conceptualize design using prototyping skills and visual elements

• Use quantitative and qualitative research insights to develop in-depth understanding of customer experiences i.e. the motivation and actions of people for which services are designed, which extends beyond clients to also include the experience of employees, which play a part in the services delivery.

• Apply design methodologies (e.g., facilitation, design thinking, design sprints etc.) to understand customer needs and evolve the customer experience, focusing on people, processes and digital platforms.

Experience & skills

• Higher education (degree from a University/ FH, preferably in UX Design, Business Administration, Marketing or similar).

• Minimum 3 years of work experience in relevant fields.

• Excellent communication and consulting skills and extensive experience in working in cross-disciplinary teams across client journeys e.g., product, marketing, sales, customer service, IT in an agile work environment.

• Experience in UX strategy and a track record of building long-term business value by meeting users' needs and exceeding their expectations.

• Experienced in workshop facilitation skills (e.g., design sprint, lean ux canvas, business model canvas, value proposition map, empathy map etc.) and the ability to focus on the most impactful moments to design.

• Experience in UX Design (i.e., what users encounter and what actions they take) would be very beneficial.

• Able to cope with a dynamic and changing environment in an agile setup and able to plan projects at various scales, delivering exceptional design quality on time

• A self-starter and natural leader who enjoys being part of a global team.