Employment Type: 6 Months Contract

Location: International Plaza, 10 Anson Road (Work from office)

About the Role

We are seeking a dynamic and resourceful Business Process & Automation Specialist to streamline and enhance the operational workflows of our Human Resources operations segment for external staff outsourced to client companys You will work closely with our operations, recruitment, and development teams to analyze existing manual processes, implement automations, assist in the integration of internal systems, and support digital transformation initiatives across the business.

Key Responsibilities

Business Process Review & Redesign

• Analyze workflows across recruitment, onboarding, payroll, billing, compliance, and client servicing
• Identify bottlenecks, inefficiencies, and opportunities for digitalization and automation
• Redesign and document optimized processes using SOPs, flowcharts, or process maps

Automation & Workflow Development

• Automate manual HR or operations processes such as timesheet collection, data entry, and reporting using Python, Excel macros, or other scripting tools
• Build low-code/no-code automation workflows using Zapier, Power Automate, or RPA tools like UiPath or Blue Prism

System Integration & Optimization

• Understand current use of Infotech (HRMS/Payroll) and Ceipal (ATS) and align them with business processes
• Work with internal teams or vendors to integrate systems, improve reporting, and eliminate data silos
• Support the setup, customization, and onboarding of newly acquired software such as:
  Invoicing & billing systems
  Microsoft 365 Suite, including SharePoint, OneDrive, and Outlook (Email domain setup)

Digital Transformation Support

• Collaborate with in-house developers or marketing teams on digital projects (e.g., website design enhancements, client portals)
• Offer technical guidance or testing support on ongoing digitalization initiatives

Stakeholder Engagement & Enablement

• Liaise with internal teams to gather automation needs and improvement feedback
• Provide basic training and documentation for tools and processes deployed

Monitoring & Documentation

• Maintain technical documentation for scripts, workflows, and process changes
• Monitor automated systems for errors or performance issues and update scripts/workflows as needed

Requirements

• Hands-on experience in business process improvement and automation, preferably in the staffing, HR, or professional services sector
• Proficiency in Python scripting, Excel macros, or similar automation tools
• Familiar with Zapier, Power Automate, or RPA platforms (e.g., UiPath, Blue Prism)
• Experience with system setup and integration, especially in Microsoft 365, HRMS (Human Resource Management Systems), ATS, or billing platforms
• Strong problem-solving skills and attention to detail
• Good communication and ability to work cross-functionally

Nice to Have

• Prior experience in contract staffing / Manpower outsourcing operations & processes
• Familiarity with Infotech HRMS and Ceipal ATS
• Understanding of website design tools, content management systems (CMS), or APIs
• Experience supporting IT rollouts or cross-departmental digital initiatives

About us:
D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.