Roles

. Gather understanding of all key domains business process in detail, end to end functions and implications.

. Deliver process knowledge to end users.

. Share ideas to improve the overall process and find areas to drive solution by agile learning and using LEAN process.

. Manage Integration area for all key domains (NSC/SGST/INDS) as a overall integration lead.

. Manage DMR requests and their SLAs.

. Manage SLA for Integration related issues.

. Manage Operation support to business units.

. Customer coordination and work towards improving customer satisfaction.

. CR/projects support as and when necessary.

. Work with vendor teams and monitor their deliverables.

. Support any urgent, critical tasks, issues or tickets and manage 1st level of escalations.

Responsibilities

* Accountable for following tasks :-

- prioritising tasks from each domain and responsible for delivery on time.

- assess and get the daily tickets assigned to the team resources.

- SLAs of all tickets.

- adhere to the CR timelines as agreed with customer

* Responsible for following actions :-

- follow up & resolve recurring issues. Reduce the ageing tickets.

- periodically review the team members deliverables to comply with SOX audit requirements.

- optimizing the resource utilization, planning for back up during team member absence, etc.

- provide support for escalations and critical issues.

- provide status updates on resources and ticket status.

- provide weekly status reports on CR /Project activities executed by AMS Team

- hold regular meeting with team members, review workload and give support where needed.

- communicate to customers on the common program changes of Co's

- review with COE team about any AMS solution to user, If deviate from the Sales Template process to get COE to align with Process governance team.

- acknowledge and address customer queries and issues on time.

- follow up on customer escalations and seek management support if unable to handle it within the defend timeframe.

- achieve customer satisfaction by quality deliverables.

- allocate team resources for execution of CR/Projects based on the priority.

* Ensure the new project knowledge transfer for AMS transition is received with proper documents & completion of handover checklist.

* Align with COE in case of scope changes in the ongoing CRs. (If Global/Template change COE to align with process governance team)

* All new CRs received directly from customers without COE involvement need to be discussed with COE team. In case of regional CRs, seek support from process governance team.

Requirements

. At least 7 years of relevant experience, including Project Implementations.

. Proficient in SAP SD module is a Must.

. Strong in business processes & technical skills such as Configuration.

. Strong knowledge in Business Process in Sales environment.

. Strong knowledge of info structure creation, configuration, and updated rules.

. In-depth knowledge in Order-to-Cash processes (such as order management, contract management, pricing, delivery, and billing).

. Good knowledge of cross module integration with PTP, WM and RTR.

. Sound knowledge of functional and working experience in vistex submodules such asAgreements, Rebates, Pricing, Deals & Promotions, Claims, Budget, Settlements, incentive etc

. An understanding of programming concepts and experience with structured design, development, and implementation of new computing architectures.

. Experience with software unit and integration testing.

. Strong knowledge in master data maintenance and its integration of master data with subsystems.

. Able to communicate well at all levels.

. Good analytical and problem-solving skills.

. Good documentation skills using MS Office applications.

. Strong interpersonal skills; ability to work well on cross functional project teams and foster team commitment to tasks.