Job Summary:

The Cleaning Operations Manager role is to lead and oversee the planning, execution, and quality of cleaning operations across multiple sites. The ideal candidate will ensure high service standards, efficient manpower deployment, and compliance with regulatory and client requirements.

Key Responsibilities:

• Team Management: Train, supervise, and schedule cleaning staff. Provide ongoing coaching and performance feedback.
• Quality Control: Conduct regular inspections to ensure cleaning standards are met and address any deficiencies promptly.
• Client Relations: Serve as the main point of contact for clients, address concerns, and ensure satisfaction with cleaning services.
• Operations Planning: Develop and implement cleaning schedules and procedures tailored to each site's requirements.
• Inventory Management: Monitor and manage cleaning supplies and equipment, ensuring adequate stock and proper usage.
• Health & Safety Compliance: Ensure all cleaning activities comply with health, safety, and environmental regulations. Provide staff with appropriate training and PPE.
• Budget Management: Manage operational budgets, control costs, and optimize resource allocation.
• Reporting: Prepare regular reports on cleaning activities, staff performance, incidents, and client feedback.
• Problem Solving: Address and resolve operational issues, staff conflicts, or client complaints efficiently.
• Continuous Improvement: Identify opportunities to improve cleaning processes, introduce new technologies or methods, and enhance service quality.
• Training & Development: Organize training sessions for staff on new cleaning techniques, equipment, and safety protocols.
• Contract Management: Oversee the fulfillment of contractual obligations and assist in contract renewals or negotiations.

Requirements:

• Minimum Diploma in Environmental Services or related field.
• At least 5 years of supervisory experience in cleaning operations.
• Good knowledge of cleaning techniques, equipment, and safety regulations.
• Strong leadership, communication, and problem-solving skills.
• Able to commit to a 5.5-day work week, including weekends as operationally required.