RETAIL OPERATIONS MANAGER
DTS MARKETING PTE LTD
10 days ago
Posted date10 days ago
N/A
Minimum levelN/A
General ManagementJob category
General ManagementThis managerial role focuses on enhancing the Software Technology of Retail Management product by expanding its features and market reach.
The Retail Manager will oversee the pre-sales process, supervise the outsourced Retail team to provide efficient service to malls using the in-house solution, and assist in integrating distributed solutions into Retail products to ensure seamless functionality and improved client satisfaction.
ACCOUNTABILITY OBJECTIVES
a) Provide support in pre-sales activities and take charge of post-sales implementation and ongoing support for existing in-house developed solutions.
b) Assist with product demonstrations and contribute to the development of retail products to meet market needs and client expectations.
c) Fully understand and effectively showcase system functionalities to prospects, ensuring maximum customer satisfaction through exceptional support and service delivery.
d) Perform other duties as assigned by management, as deemed necessary.
e) Contribute to business development efforts, including conducting market research and exploring new business opportunities beyond Singapore.
f) Collaborate with suppliers, internal departments, and subsidiary companies on technical matters to ensure the seamless operation of in-house developed products.
g) Conduct thorough testing of new systems and provide detailed feedback to manufacturers or vendors on any identified issues, such as bugs or product malfunctions. When necessary, collaborate closely with vendors to resolve system faults promptly, ensuring the performance and reliability of in-house and distributed products remain unaffected.
MINIMUM KNOWLEDGE & SKILL REQUIREMENT:
• Minimum education is degree level of management/computer.
• 5 years working experience with Microsoft environment and networking solution.
• Knowledge of Retail Domain will be required.
• Good interpersonal and communication skill, bilingual.
• Willing to travel
• Good problem-solving, analytical and organizational abilities.
The Retail Manager will oversee the pre-sales process, supervise the outsourced Retail team to provide efficient service to malls using the in-house solution, and assist in integrating distributed solutions into Retail products to ensure seamless functionality and improved client satisfaction.
ACCOUNTABILITY OBJECTIVES
a) Provide support in pre-sales activities and take charge of post-sales implementation and ongoing support for existing in-house developed solutions.
b) Assist with product demonstrations and contribute to the development of retail products to meet market needs and client expectations.
c) Fully understand and effectively showcase system functionalities to prospects, ensuring maximum customer satisfaction through exceptional support and service delivery.
d) Perform other duties as assigned by management, as deemed necessary.
e) Contribute to business development efforts, including conducting market research and exploring new business opportunities beyond Singapore.
f) Collaborate with suppliers, internal departments, and subsidiary companies on technical matters to ensure the seamless operation of in-house developed products.
g) Conduct thorough testing of new systems and provide detailed feedback to manufacturers or vendors on any identified issues, such as bugs or product malfunctions. When necessary, collaborate closely with vendors to resolve system faults promptly, ensuring the performance and reliability of in-house and distributed products remain unaffected.
MINIMUM KNOWLEDGE & SKILL REQUIREMENT:
• Minimum education is degree level of management/computer.
• 5 years working experience with Microsoft environment and networking solution.
• Knowledge of Retail Domain will be required.
• Good interpersonal and communication skill, bilingual.
• Willing to travel
• Good problem-solving, analytical and organizational abilities.
JOB SUMMARY
RETAIL OPERATIONS MANAGER
DTS MARKETING PTE LTD
Singapore
10 days ago
N/A
Full-time
RETAIL OPERATIONS MANAGER