Job Responsibilities:

1. Sales & P&L Management
   • Forecast, budget and manage sales budgets as well as the P&L for each store.
   • Drive strategies and establish action plans needed to ensure maximum effectiveness in achieving objectives and budgets to the stores, with emphasis on their profitability, efficiency and store capability to deliver both short-term and long-term P&L and planning.
   • Promote and drive growth through continuous improvement and sharing of best practices.
   • Analyse business trends across sales within each store, region and network on regular basis, and conduct deep-dive analysis on selected stores when needed.
   • Evaluate information related to sales, promotions and competitors whilst recommending strategies to target key areas that balance short-term return with sustainable growth.
2. Operation Excellence
   • Ensure Store Operations Manual is fully implemented in stores through education and reinforcement.
   • Revisit processes and procedures when needed to drive both operational efficiency and control.
   • Own the store audit process to evaluate the stores and devise action plans to sustain/improve operation excellence and audit score results as a key KPI.
3. Customer Experience
   • Focus on the customer's experience to drive customer purchase and loyalty.
   • Collaborate closely with the Marketing and E-Commerce teams to ensure consistency and seamless customer experience across in-store and online.
   • Cultivate an enjoyable shopping environment aligning with company business objectives.
   • Incorporate innovations and technological advancements to enhance the in-store experience.
4. Team Management and Development
   • Be a coach to Store Managers in managing the stores to deliver KPIs as well as develop teams.
   • Develop, motivate and inspire the team with in-store observations, trend analysis and feedback.
   • Work with HR to identify, develop and retain key talents to become future Store Management Teams.
   • Partner with HR & Training to build and promote store culture aligning to company business objectives.
5. Store Network Growth Strategies & Expansion
   • Support Director in evaluating existing network efficiency & profitability and future network potential.
   • Provide regular in-depth analysis of the over and under-performing stores and work with Director to improve the performance.
   • Keep up to date with our competitors and market, predict its evolution, and anticipate action steps to adapt to new tendencies or trends.
   • Collaborate with other teams to open new stores within the set timeline.

Job Requirements:

• Must hold bachelor's degree or diploma and have at least 5 years of professional operational experience in the telecommunications retail industry
• Passionate in technology, customer service & strong attention to detail
• Excellent influential leadership style to lead, motivate, inspire and develop teams in achieving profits and operational excellence
• Excellent people builder with a collaborative style
• Operations-minded and hands-on with a readiness to spend time in stores to help the store team solve issues
• Able to do project management to achieve timeline, budget and high quality
• Strong analytical skills and ability to derive conclusions and actions from numbers/data
• Result-oriented with proven ability to set KPIs to achieve sales and profitability targets
• Good understanding of the big picture and mid to long-term plan while keeping reactivity and agility in the short term
• Excellent command of spoken and written Chinese and English