About the Role

This role is based at I Can Read and Oodles Learning centre in Toa Payoh Central. We are looking for a warm, organised, and customer-focused Assistant Centre Manager to support the day-to-day operations of our learning centre. This role combines service excellence, centre operations, and enrolment support, working closely with the Director to create a welcoming and structured environment for children and their families.

Key Responsibilities

Customer Experience & Sales

• Provide quality customer service through understanding parent needs and guiding them through our programmes
• Handle walk-in, phone, and digital enquiries in a warm and professional manner
• Support student enrolment by explaining programme offerings, booking assessments, and following up on leads
• Monitor outstanding payments and follow up with parents where necessary

Centre Operations

• Manage daily front desk and administrative tasks to ensure smooth operations
• Maintain accuracy of the student management system (enrolments, assessments, withdrawals)
• Oversee petty cash, inventory (stationery, student materials), and general centre upkeep
• Ensure compliance with cleanliness and safety standards
• Safeguard the wellbeing and safety of all students while on site
• Support coordination of teacher schedules and class arrangements

Team & Reporting

• Assist the Director with reporting student activity and operational data to HQ
• Provide guidance and support to junior team members where needed
• Escalate urgent or complex issues in a timely manner

What We're Looking For

• Min. 1-2 years of relevant experience in customer service, education, hospitality, or a similar customer-focused role
• Strong communication skills, both spoken and written
• Warm, proactive, and enjoys working with families and children
• Comfortable with basic digital tools (Microsoft Office, CRM/ERP systems)
• Able to multitask in a fast-paced environment with a calm and friendly approach

Working Hours

• Wednesday to Friday: 1pm - 9pm
• Saturday & Sunday: 9am - 6.30pm
• (Monday & Tuesday off)

Perks & Benefits

• Medical and dental benefits
• Birthday leave
• Staff discount on programmes
• Performance-based incentives