1. Human Resources Assistance

• Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.

• Create good working environment and develop subordinates by identifying areas that needs training and action to support it.

• Orientate and train employees and ensure everyone has a complete understanding of the company's policies by using the operations training manual.

• Manage an efficient team of service staff by taking an active interest in their welfare and development.

• Coach, train and supervise staff to operate stations.

• Develop and motivate team members through capability development.

2. Operational Assistance

• Ensure daily opening and closing duties in the outlet are properly executed.

• Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.

• Perform inventory checks and product ordering.

• Maintain high level of customer service as per QSC standards.

• Ensure overall store image is maintained and the brand is always well represented.

• Plan roster for operations staff.

• Monitor opening and closing duties of the outlet.

• Communicate daily and act as liaison between operations staff

and management.

• Ensure that POS system is always operational and accurate.

• Provide co-ordination and services for both kitchen and service.

• Report on time, in proper uniform and grooming.

• Maintain workplace safety and health policies and procedures.

• Provide suggestions or develop new SOP to improve operation and employee duties for the betterment of the customers.

• Execute any other duties as requested by immediate superiors.

3. Financial Assistance

• Achieve Business KPIs set by management.

• Achieve monthly sales target and report daily sales and cost of labour of the outlet to the office though the roster.

• Ensure that the outlet budget is strictly adhered to and that all costs are controlled including shop expense, cost of goods & cost of labour.

• Reduce food, beverage and stocks wastage in the outlet.

• Managing of daily sales transactions and cash float.

• Monitor handling of dining vouchers, discount, cash, petty cash and tips in the outlet. Adhere to company's cash handling policy and guidelines.

• Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet.

• Verify & process daily and monthly roster for accurate payroll execution.

4. Administration Assistance

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.

• Maintain an attractive and an orderly appearance in the outlet.

• Prepare the daily sales report.

• Monitor proper ordering, receiving, storage procedures are being followed.

5. Promotion Assistance

• Motivate, guide and train the staff in upselling the food and beverage items.

• Attend to guest requests and attend to guest complaints as required. Resolving this at store level though service recovery.

• Ensure that all staff are properly informed daily via 'roll call'.

Benefits

• Staff Discount

• Medical Benefits

• Meal Benefits

• Career Progression

• Flexi Health Benefits

• Performance Incentive Bonus