GENERAL MANAGER
XIN HUP LEE PTE. LTD.
15 days ago
Posted date15 days ago
N/A
Minimum levelN/A
General ManagementJob category
General ManagementDay-to-Day Responsibilities:
- Provide leadership and strategic direction across all departments to foster a strong service culture, optimize operational efficiency, and ensure guest satisfaction. Collaborate closely with ownership and key stakeholders.
- Lead the development and execution of the outlet's Annual Operating Budget, Marketing and Sales Plan, and Capital Expenditure Budget.
- Drive the achievement of gross operating profit and other business objectives through effective staff planning, inventory and cost control, and revenue optimization strategies.
- Contribute to the formulation of the outlet's annual strategic plan and financial forecasts.
- Ensure full compliance with company policies, standard operating procedures, and applicable government regulations.
- Oversee the opening and closing procedures of the outlet to ensure alignment with company standards.
- Maintain cleanliness, lighting, and overall ambience of the restaurant to uphold brand image and guest comfort.
- Conduct routine inspections to ensure all equipment and machinery are functioning efficiently and safely.
- Promote and maintain a safe work environment for both employees and guests; address any safety concerns promptly.
- Manage the renewal and compliance of all third-party service contracts (e.g., pest control, equipment deep cleaning).
- Ensure staff grooming and uniform standards are consistently met.
- Lead, coach, and develop team members to enhance performance and achieve departmental goals.
- Motivate and mentor employees to support their professional growth and career advancement.
- Conduct regular performance evaluations and ensure timely submission of appraisals to the HR department.
- Maintain team discipline and administer corrective actions as needed.
- Deliver exceptional guest services that exceed expectations and drive customer loyalty.
- Oversee daily operations to ensure consistent quality, service standards, and guest satisfaction.
- Engage with guests informally during meals or at departure to gather feedback and enhance guest relations.
- Implement continuous improvement initiatives based on guest feedback to enhance service delivery.
- Supervise end-to-end service execution, ensuring excellence from guest arrival to departure.
- Collaborate with the Marketing Department to design and implement advertising and promotional strategies aimed at maximizing revenue and brand visibility.
JOB SUMMARY
GENERAL MANAGER
XIN HUP LEE PTE. LTD.
Singapore
15 days ago
N/A
Full-time
GENERAL MANAGER