The Senior Operations Manager / Operations Manager will oversee the firm's day-to-day operations, ensuring seamless service delivery, process optimization, and team productivity. This role requires a strategic thinker with strong leadership skills to enhance operational efficiency, manage resources, and support business growth.

Key Responsibilities:

1. Operational Leadership & Strategy

• Develop and implement operational strategies aligned with the company's goals.
• Streamline workflows, policies, and procedures to improve efficiency.
• Monitor KPIs and operational performance, recommending improvements.

2. Project & Client Delivery Management

• Oversee consulting project execution, ensuring timely and high-quality delivery.
• Coordinate between cross-functional teams (consultants, HR, finance, IT).
• Manage client expectations and ensure service excellence.