Key Responsibilities:

1. Operational Management:

• Oversee daily operations of the store, including opening and closing procedures.
• Ensure compliance with health and safety regulations.
• Manage inventory levels, ordering supplies as needed to avoid shortages or excess.
• Maintain the cleanliness and organization of the store, including dining areas, kitchen, and storage.

2. Customer Service:

• Foster a welcoming and customer-focused environment.
• Address and resolve customer complaints promptly and professionally.
• Monitor customer feedback and implement strategies to improve service quality.

3. Financial Management:

• Achieve sales targets and manage the store's budget effectively.
• Monitor financial performance, including revenue, expenses, and profitability.
• Prepare and analyze financial reports, adjusting strategies as necessary to meet financial goals.

4. Staff Management:

• Recruit, train, and supervise staff, ensuring they understand and adhere to company policies.
• Schedule staff shifts and manage payroll.
• Conduct regular performance reviews, providing feedback and coaching to staff.
• Foster a positive and productive work environment.

5. Marketing and Promotion:

• Implement marketing and promotional strategies to attract and retain customers.
• Coordinate special events and seasonal promotions to boost sales.
• Manage social media presence and online reviews to enhance store reputation.

6. Quality Control:

• Ensure all food and beverages meet quality standards and presentation guidelines.
• Monitor kitchen and service areas to maintain high standards of hygiene and food safety.
• Conduct regular audits and inspections to ensure compliance with company and regulatory standards.

Requirements:

• Experience: Minimum of 3-5 years of experience in a managerial role within the F&B industry.
• Skills:
  Strong leadership and team management skills.
  Excellent communication and interpersonal abilities.
  Proficiency in financial management and budgeting.
  Ability to multitask and work in a fast-paced environment.
  Knowledge of health and safety regulations.

Personal Attributes:

• Customer-oriented with a passion for delivering exceptional service.
• Strong problem-solving skills and ability to handle stressful situations.
• Detail-oriented with a commitment to maintaining high standards.
• Innovative mindset with a willingness to adapt to new trends and changes in the industry.

Working Conditions:

• Flexibility to work weekends, holidays, and evenings as required.

We regret to inform you that only shortlisted candidates will be contacted.