We are currently looking for a motivated and skilled IT Business Analyst to be part of our team. The selected candidate will play a pivotal role in supporting a high-availability payments platform catering to domestic corporate transactions. This is a dynamic position involving cross-team collaboration to ensure delivery excellence and business alignment.

Key Responsibilities

• Collaborate with business stakeholders to gather, validate, and document requirements for payment system enhancements.
• Work with development and integration teams to define technical requirements, ensuring smooth cross-system interaction and minimal impact.
• Translate business expectations into actionable functional and technical specifications.
• Proactively track potential risks and mitigate issues that could affect delivery timelines or project scope.
• Coordinate with offshore QA teams to create comprehensive test plans and review test outcomes for accuracy.
• Evaluate and categorize testing results to distinguish defects from change requests and ensure proper resolution paths.
• Diagnose production and test environment issues, engaging internal teams and vendors for root cause analysis and resolution.
• Oversee the backlog of change requests and incidents, ensuring prioritization and timely closure.
• Act as a Level 3 escalation point for production support, investigating and resolving complex system issues.
• Keep all system-related documentation and process guides current and accessible.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Minimum 7 years of experience in payment systems, with a solid grounding in business analysis techniques with experience in BFSI space.
• In-depth knowledge of regional payment infrastructures (e.g., RTGS, ACH, NEFT, CITAD, G3 Fast, Payroll).
• Familiarity with ISO20022 standards and SWIFT protocols.
• Exposure to TCS BaNCS Payments platform is highly desirable.
• Competent in applying project management and change control principles.
• Strong analytical mindset and adept at identifying and solving technical and business issues.
• Excellent communication and stakeholder management skills.
• Able to operate both independently and within cross-functional teams.
• Proficient in SDLC and Agile methodologies.
• Bonus: Working knowledge of Java/J2EE, Oracle databases, SQL, Unix/Linux, and IBM WebSphere.