Job Description:

Manage and optimize daily operational processes

Lead and supervise team members, including coaching, evaluation, and development

Identify and implement process improvements

Collaborate and coordinate with internal departments to enhance operational efficiency

Set, monitor, and report on KPIs and performance metrics

Ensure consistent service quality and improve service levels

Handle operational issues and complaints; develop preventive solutions

Manage budgets and control operational costs

Requirements:

Bachelor's degree or equivalent practical experience

Minimum 3 years of experience in operations management or team leadership

Strong problem-solving and analytical skills

Ability to multitask and adapt in a fast-paced environment

Excellent communication and interpersonal skills

Proficiency in Microsoft Office, especially Excel

Japanese and English speaker

(Preferred) Industry-specific knowledge or experience

Employment Type: Full-time (with probationary period)

Working Hours: 20:00 PM - 2:00 AM