Primary Responsibility

As the Store Operations Manager, you will oversee the full spectrum of store operations - from inventory and systems to team performance and customer experience. Acting as the overall store lead, you will drive business results, deliver operational excellence, and lead a high-performing team that reflects On's spirit of innovation, energy, and service.

Areas of Responsibilities

Business Performance & Leadership

• Work closely with the corporate office team to drive sales, monitor KPIs, and deliver on-store performance targets.
• Analyse customer trends, traffic, and sales to optimise store layout, staffing, and product focus.
• Lead by example to ensure consistent delivery of premium customer service standards.

Operations Management

• Ensure smooth daily operations, including inventory control, stockroom management, POS accuracy, and shrinkage control.
• Maintain data integrity across backend systems (inventory, sales, reporting), resolving discrepancies promptly.
• Implement SOPs, workflows, and compliance standards to support operational excellence.

Team Development

• Lead and develop the in-store team, including training, performance feedback, and scheduling.
• Foster a positive store culture that supports continuous learning, accountability, and teamwork.
• Act as the main point of contact for all team-related matters, including attendance, leave, and morale.

Customer Experience & Activations

• Oversee the customer journey, ensuring a visually compelling and seamless shopping experience.
• Support the execution of in-store events, new product launches, and marketing campaigns.
• Handle escalated service issues and coach the team in real-time.

Store Maintenance & Vendor Coordination

• Manage store upkeep, cleanliness, repairs, and coordinate with external vendors when necessary.
• Ensure adherence to health, safety, and government regulations at all times.

Perform any other duties as assigned by Management to support store operations and business needs.