Job Description:

To oversee operation of a group of Coffeeshops and ensure the outlets under your charge strictly follow the Company's SOP, adhere to service level standards, increase sales while minimizing costs - including food, beverage, suppliers, utilities, and labour costs

Job Duties:

• Develop monthly sales target, and monitor sales for respective outlets
• Ensure that all Standard Operating Procedures are being implemented at outlets and evaluate them to suggest improvements
• Build close with the stakeholders, particularly the tenants, cleaning partners, landlords' ops team and government agencies to facilitate smooth operations
• Lead and motivate Operation Executive / Senior Supervisor in achieving sales targets and customer satisfaction
• Involve in employees' disciplinary issues and outlet manpower needs
• Create a sound and strong working relationship with all staffs and help to develop their maximum potential
• Work closely with functional support departments as to align with strategic business objectives
• Identify the market trends and create to new ideas to stay ahead of competition
• Any other related operational issues and projects as and when required

Job Requirements:

• Degree/ Diploma
• Minimum of 2 years' experience with proven track record in Food & Beverage industry/ environment.
• Able to work independently.
• Strong business acumen, critical thinking and analytical skills
• Good problem solver and self-confidence in decision making
• Leadership with strong influencing and coaching skills
• Strong inter-personal skills and to lead by example with hands-on-approach.
• Have Class 3 driving license
• Possess own vehicle as preferred
• Able to work 5.5 days / week