Option A: 12-hour Shift (Rotational)

• 7:30 AM - 7:30 PM (day) / 7:30 PM - 7:30 AM (night)
• 2 days work / 2 days rest, including weekends & PHs
• Shift allowance provided

Option B: 8.5-hour Core Rotating Shift

• Weekdays:
  Day: 1 PM - 10:30 PM
  Night: 10:30 PM - 8 AM
• Weekend shifts compensated with off-in-lieu
• Shift allowance: $10 (day), $22 (night)

Job Description:

• Respond to IT service desk requests via phone/email.
• Log, triage, and track incidents and requests in ticketing system.
• Provide L1 troubleshooting and escalate as needed.
• Monitor follow-ups to ensure timely resolution.
• Deliver quality customer service in a high-volume support environment.

Requirements:

• Nitec or Diploma in IT.
• At least 1 year of experience in service desk or IT support.
• Familiarity with ITSM tools and ticketing systems.
• Strong communication and analytical skills.
• Singapore Citizen only

EA Personnel No: R1548171
EA License No: 95C5411