About the Role:
We are seeking an experienced and dynamic Operations Manager to oversee the daily operations. This role is crucial in ensuring smooth and efficient management of staff and resources, delivering a safe, fun, and engaging environment for children and their families.

Key Responsibilities:

• Manage and oversee daily operations of the facility, ensuring excellent service standards and safety compliance.
• Create and manage staff schedules, including rostering game masters and support employees to ensure optimal coverage during operating hours.
• Lead, mentor, and motivate the team to maintain high levels of engagement, productivity, and morale.
• Coordinate staff training and development programs to enhance skills and service quality.
• Monitor and manage operational budgets, resource allocation, and inventory control.
• Ensure compliance with health, safety, and child protection policies and procedures.
• Liaise with other departments to coordinate promotions, events, and special programs.
• Handle employee relations, performance management, and conflict resolution when necessary.
• Continuously analyze operational processes and implement improvements for efficiency and customer satisfaction.

Qualifications & Skills:

• Proven experience in operations management, preferably within children's entertainment, retail, or hospitality sectors.
• Strong team management and leadership skills, with experience in rostering and workforce planning.
• Excellent organizational and multitasking abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Passion for creating a fun, safe, and positive environment for children and families.

Working Conditions:

• Able to work retail hours (including weekends and public holidays.)

Interested?
Kindly email your profile to deborah@crew.sg

Looking forward to hearing from you!

Ho Yu Qing Deborah - R1104551
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