Job Description & Requirements

in Min mart

A "Retail Operations Manager" in a supermarket is responsible for overseeing all aspects of the store's operations, ensuring smooth running, maximizing efficiency, optimizing inventory management, maintaining customer satisfaction, and achieving overall business goals by managing staff, procedures, and daily operations across different departments within the supermarket.

Key responsibilities of a Retail Operations Manager in a supermarket might include:

• Staff Management:Leading and supervising store staff including cashiers, stockers, department managers, ensuring proper training, scheduling, and performance evaluations.
• Inventory Control:Monitoring stock levels, managing product rotation, preventing stock shortages, and optimizing inventory ordering to minimize waste.
• Sales and Profitability:Analyzing sales data, identifying trends, implementing strategies to boost sales, and managing costs to maximize profit margins.
• Customer Service:Setting standards for customer interaction, addressing customer complaints, ensuring a positive shopping experience, and promoting customer loyalty programs.
• Operational Efficiency:Implementing and maintaining efficient processes for receiving deliveries, stocking shelves, pricing, and managing checkout lines.

Skills and Qualifications:

• Strong leadership and Managing skills
• Excellent analytical and problem-solving abilities
• Detail-oriented with strong organizational skills
• Proficiency in retail management systems and data analysis tools
• Strong communication and interpersonal skills
• Experience in retail operations and management
• Knowledge of retail industry trends and best practices
• Possess a valid class 3 driving license

Requirements:

• Proven work experience as an Retail Operations Coordinator or similar role Good time management, prioritization, and multitasking abilities
• At least 4 years of experience in business development and operations marketing, or equivalent qualification
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Negotiation and Conflict management
• Good driving record
• Relevant work experience is preferred
• Able/ willing to work on Weekends/ Public holidays is an advantage.