Job Description & Requirements

As a Department Manager at Dior, you will lead a team to drive sales, deliver exceptional customer service, and maintain high brand standards. Strong leadership and luxury retail experience are essential.

Management

• Be a leader and keep your department motivated in order to achieve exceptional results.
• Develop talents from your team by improving their skills.
• Manage the day-to-day operations of your department.
• Responsible for the quality of the team (uniform, grooming, service)
• Support given for recruiting team and manage the integration of new joiners.
• Transmit product and sales training to sales staff and optimize mystery shopping results. Share ideas regularly and give regular feed backs to the Boutique Manager.

Store Performance

• Set objectives with all the team members in the Department and improve their understanding of the business through individual evaluations done regularly on monthly basis.
• Understand the sales targets and KPI in order to push the sales team and motivate them: Morning meetings and daily feedbacks.
• To conduct spot coaching on staff whenever necessary.
• Set targets per product category and take the corrective measures when required.
• Improve the cross sells of your department and the synergies through a positive communication within the Boutique.
• Optimize sell-through by communicating with Boutique Manager and Merchandiser when appropriate.
• Upkeep the products you are in charge into the store by being following visual merchandising recommendations.
• Ensure the upkeep of the selling space and the image of the boutique.
• Represent the brand image within the department.
• Work together with other departments in order to improve global turnover

Leadership

• Contribute to the global team performance by being a Role model.
• Dedicate a large part of time to the shop floor and achieve personal sales.
• Welcome clients like a host, identifying their expectations, encourage them to visit the entire Boutique and invite them to discover the Dior universe.
• Lead in creating the best customer experience through a multisensory selling style.

Customer Relations

• Work on the transmission of passion for the Brand within the department.
• Ensure that client details are retrieved and updated. Make use of the customer database for effective clienteling purposes.
• Participate actively to events in the boutique.
• Be a role model when inviting customers to discover the boutique.
• Manage customer service (ASS, complains, packaging...) in your department.
• Develop a strong clientele base with high potentials