Restaurant Operations Manager Job Description

Position Title: Restaurant Operations Manager
Location:
Reports to: General Manager / Area Manager / Director of Operations
FLSA Status: Exempt (Full-time)

Key Responsibilities:

1. Operations Management:

• Oversee daily operations of the restaurant, ensuring all activities align with company policies and standards.
• Supervise front and back-of-house operations, including food preparation, service, cleanliness, and customer satisfaction.
• Ensure compliance with health and safety regulations, including food handling, sanitation, and employee safety protocols.
• Maintain inventory levels, and order supplies when necessary to avoid shortages or overstock.

2. Staff Management & Development:

• Lead, motivate, and manage a team of restaurant staff, including servers, cooks, dishwashers, and managers.
• Hire, train, and onboard new employees, ensuring they understand the restaurant's standards and expectations.
• Conduct regular performance evaluations, provide feedback, and implement training programs to enhance skills and knowledge.
• Create and maintain schedules, ensuring appropriate staffing levels during peak and off-peak hours.

3. Customer Service & Quality Control:

• Ensure exceptional customer service, handling customer complaints and resolving issues effectively and professionally.
• Monitor food quality and presentation, ensuring that all dishes meet company standards.
• Implement strategies to increase customer satisfaction, such as loyalty programs or feedback systems.
• Drive customer engagement through positive experiences and maintain an inviting atmosphere.

Required Qualifications:

• Experience: Minimum of 3 years in restaurant management or a related field, with at least 2 years in a supervisory role.
• Education: Bachelor's degree in hospitality management, business, or a related field (preferred), or equivalent work experience.
• Leadership Skills: Strong ability to lead and motivate a team in a fast-paced, high-pressure environment.
• Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with staff and customers.
• Problem-Solving: Strong decision-making and problem-solving skills, with the ability to handle difficult situations in a calm and efficient manner.
• Customer Focus: Commitment to providing exceptional customer service and creating positive customer experiences.