Manage daily operations to ensure achievement of On Time Performance (OTP) while meeting operational and quality standards and business targets in safe and sustainable manner.

Key Outputs

• Manage the daily operations to ensure efficient and effective delivery of OTP and daily targets in line with regulations while maintaining customer service standards.

• Provide detailed analysis of operational metrics, identify trends and areas requiring broader management attention to rectify/ make changes to resource allocation and, equipment.

• Ensure safety risks are identify, reported and managed and ensure employees are appropriately trained to ensure the protection of employees, customers, assets and Air NZ's brand.

• Make recommendations and solutions to improve operational effectiveness, efficiency and productivity, and leading the implementation of these measures as necessary through line management.

• Manage relationships with key stakeholders (including airlines ops, ground handlers, other airports, and customer care teams) to ensure satisfactory communication and delivery of outcomes in line with targets and customer service standards.

• Liaise and co-ordinate with airport ground handling contractors to monitor and contribute to the achievement of business targets, and customer service standards.

• Develop forward planning for critical time milestones of 6 months, 3 months, 1 week and day prior ensuring published schedule requirements met and optimal utilisation of resources taking into account all factors that may impact OTP.

• Minimise and manage impact of unforeseen circumstances/late arrivals/departures to ensure customer satisfaction targets achieved in every instance