The team receives and reviews incoming orders from multiple channels, including email, phone, and online platforms.
They accurately enter order details into the system, ensuring that all information is complete and correct.
They monitor and update the status of orders to ensure efficient processing.

Scheduling Orders for Deliveries:

The team coordinates with internal teams and logistics partners to schedule and plan deliveries.
They ensure effective scheduling to optimize delivery routes and minimize delays.
They monitor shipment progress and address any issues or delays promptly to ensure timely delivery.

Coordinate with Customers:

The team acts as the primary point of contact for customers regarding their orders.
They provide timely updates on the status of orders, delivery schedules, and any changes.
They address customer inquiries, resolve issues, and manage complaints to ensure high levels of customer satisfaction.

Respond to Emails, Phone Calls, and Texts:

The team handles all forms of communication professionally and in a timely manner.
They provide accurate information regarding products, services, and order status.
They ensure timely follow-up on customer requests and issues to maintain high service quality.

Any Other Ad-Hoc Reports/Tasks Required:

The team prepares and generates reports related to order processing, delivery performance, and other relevant metrics.
They assist with additional tasks or projects as assigned, ensuring alignment with overall logistics goals.
They assist in month-end billing for warehousing and delivery clients.
Require to assist other teammates with hands-on warehousing duties.

Requirements

Related tags

JOB SUMMARY

Logistics Coordinator

J&T EXPRESS SINGAPORE PTE. LTD.

Singapore

a day ago

N/A

Full-time

Logistics Coordinator