Manage regular travel company daily operations

• Arrange tour transportation, accommodation

• Handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and customer support

• Responsible for handling in bound calls in a professional and efficient manner

• Interacts with local travel agents and oversea travel agents.

• Follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance.

• Communicate with staff for special needs for scheduled activities

• Provide general secretarial support in overall office operations, assignments, and projects

• Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution

• Ensure booking are processed / deadline by local arrangement are met and issuing of vouchers

• Ensure travel documents are processed accurately

• Handle customer inquiries, resolve issues, and provide personalized travel planning

• Negotiate contracts with airlines, hotels, tour operators, and other service providers