EUC Operation Lead:

Strategy and Vision: Develop and execute a forward-thinking EUC strategy aligned with the overall IT and business objectives. Identify emerging technologies and trends to enhance the end-user experience and drive innovation.

• Service Delivery and Management: Oversee the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools.

• Team Leadership and Development: Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment. Manage team resources, budgets, and performance.

• End-User Experience:Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business. Implement mechanisms for gathering user feedback and continuously improving services.

• Security and Compliance: Ensure the security and compliance of all end-user devices and systems, adhering to company policies and industry best practices. Collaborate with the security team to implement and enforce security measures.

• Asset Management: Oversee the procurement, deployment, maintenance, and disposal of Client's end-user hardware and software assets. Ensure accurate inventory management and cost-effectiveness.

• Vendor Management: Manage relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved. Evaluate and select new vendors as needed.

• Collaboration and Communication: Collaborate effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services. Communicate effectively with all levels of the organization on EUC-related matters.• Problem Management and Resolution: Oversee the resolution of complex end-user issues, ensuring timely and effective solutions. Implement proactive measures to prevent recurring problems.

• Budget Management: Develop and manage the EUC budget, ensuring cost-effective operations and investments.

• Project Management: Oversee the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, develop project plans and ensuring on-time and within-budget delivery while maintaining exceptional quality.

QUALIFICATION & EXPERIENCE:

Bachelor's degree in computer science, Information Technology, or a related field. Master's degree preferred.

Experience of minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services.

Skills:

• Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms(iOS, Android), desktop virtualization technologies (e.g.,Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room).

• Experience with modern device management tools and methodologies (e.g., Intune, Jamf).

• Solid understanding of ITIL frameworks and service management principles.

• Excellent leadership, communication (written and verbal), interpersonal, and

presentation skills.

• Strong problem-solving and analytical skills.

• Ability to work effectively in a fast-paced and dynamic environment.

• Experience managing budgets and vendor relationships.

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