Job Description:

• Analysing current business processes, workflows and procedures to identify areas for improvement.
• Developing and implementing optimised processes and procedures to enhance efficiency, productivity and customer satisfaction.
• Collaborating with stakeholders to design and execute process improvement initiatives aligned with organisational goals.
• Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
• Stay updated on industry trends, emerging technologies and process improvement methodologies.

Requirements:

• Must have Master's degree in Gaming Technology, Filming & Audio Technology and proficiency in Mandarin, Chinese is a must.
• 10+ years of experience in business process analysis and project management.
• Must have hands-on SQL data experience and Data analytics in Gaming enterprise
• Working knowledge of Incident/Problem/Change Management frameworks such as ITIL TQM or ISO 9000:2000.
• Familiarity with process mapping and modelling techniques.
• Led daily content creation for token listings, partnerships, and brand activations.
• Executed high-impact campaigns around global events and sponsorships (e.g., Messi, Bitcoin Whitepaper Day).
• Integrated performance analytics into planning to refine strategy and optimize ROI.
• Strong analytical skills with the ability to collect, study and interpret complex data.
• Proficiency in Microsoft Office suite, including Advance Excel, PowerPoint and Visio.

This role required to work in 24/7 rotational shift including night shifts and weekends/PH