Job Summary

We're seeking an experienced operations manager to oversee our pest control operations, ensuring efficient and effective service delivery to our customers. The ideal candidate will have a strong background in pest control operations, excellent leadership skills, and a focus on customer satisfaction.

Key Responsibilities

• Team Management:

Supervise and mentor teams of pest control technicians, providing guidance, training and performance feedback.

• Customer Service:

Ensure high levels of customer satisfaction, responding promptly to customers concerns and resolving issues efficiently.

• Quality Control:

Monitor and enforce quality control standards, ensuring compliance with NEA regulations and company protocols.

• Inventory Management:

Oversee inventory management, including ordering supplies, managing stock levels, and minimizing waste.

• Performance Metrics:

Track and analyze key performance indicators (KPIs), indentifying areas for improvement and implementing process enhancements.

• Budgeting And Cost Control:

Manage operational budgets, controlling costs and ensuring efficient use of resources.

• Regulatory Compliance:

Ensure compliance with the relevants laws, regulations, and industry standards.

Requirements

• Industry Experience:

5+ Years of experience in pest control sales and operations.

• Leadership Skills:

Proven leadership and team management experience, with excellent communication and interpersonal skills.

• Pest Control Knowledge:

Very strong understanding and knowledge of pest control principles, practices and regulations.

• Analytical Skills:

Ability to analyze data, indentify trends and make informed decisions.

• Problem Solving Skills:

Excellent problem-solving skills, with the ability to resolve complex customers issue.

• Time Management:

Ability to prioritize tasks, manage time effectively and meet deadlines.