Job Summary:

The Programme & Quality Manager is responsible for the end-to-end management of training programmes and quality management, from needs identification and design to delivery, evaluation, and continuous improvement. A key focus of this role is to ensure the highest standards of quality across all learning initiatives, aligning them with organisational goals and industry best practices. The Programme & Quality Manager will collaborate with internal stakeholders and external partners to deliver impactful and effective learning experiences that enhance employee capabilities and drive performance.

Key Responsibilities:

• Programme Design & Development:
  • Design and develop engaging and effective training programmes, curricula, and learning materials (including e-learning, workshops, blended learning).
  • Ensure instructional design principles and adult learning theories are applied effectively.
  • Integrate quality standards and performance metrics into programme design.
• Programme Management & Delivery:
  • Plan, coordinate, and manage the logistics of training programmes, including scheduling, venue booking, and participant registration.
  • Manage relationships with external training vendors and facilitators, ensuring service delivery meets agreed-upon quality standards.
  • Oversee the delivery of training sessions, either directly facilitating or managing internal/external trainers.
  • Manage programme budgets and ensure cost-effective delivery.
• Quality Management & Continuous Improvement:
  • Establish and maintain quality assurance frameworks and standards for all training programmes and materials.
  • Develop and implement evaluation methods (e.g., Kirkpatrick's levels or KSA) to measure training effectiveness, impact, and ROI.
  • Collect, analyse, and report on training data, feedback, and quality metrics.
  • Identify areas for improvement based on evaluation results, audits, and stakeholder feedback, implementing corrective actions and enhancements.
  • Ensure training programmes comply with relevant regulatory requirements and industry standards (e.g., SSG funding requirements, TPQA).
  • Conduct regular audits of training processes and materials to ensure adherence to quality standards.
• Stakeholder Management:
  • Build and maintain strong relationships with internal or external stakeholders (department heads, employees) to understand training needs.
  • Communicate programme updates, results, and quality performance to management and stakeholders.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, Education, Organisational Development, or a related field.
• Minimum of 4 years of experience in Learning & Development, Training Management, or Programme Management, with a focus on designing and delivering training programmes.
• Proven experience in implementing and managing quality assurance processes within a training or service delivery environment.
• Strong understanding of training needs analysis, instructional design principles, adult learning theories, and training evaluation methodologies.
• Experience managing training budgets and resources.
• Excellent project management, organisational, and time management skills.
• Strong communication, presentation, and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with Learning Management Systems (LMS).

Desired Attributes:

• Certification in Training and Assessment (e.g., WSQ ACTA, ACLP, DDDLP, DACE) is must.
• Experience working with SSG-funded or accredited programmes.
• Analytical mindset with the ability to use data to drive decisions and demonstrate training effectiveness.
• Proactive, self-motivated, and able to work independently as well as collaboratively in a team environment.