Business Process Analyst and Improvement Specialist (Business Process/ Strategies)
SEAMLESS BUSINESS SOLUTIONS PTE. LTD.
7 days ago
Posted date7 days ago
N/A
Minimum levelN/A
General ManagementJob category
General ManagementKey Responsibilities
Required Skills and Experience
Essential skills
Preferred skills
- Analyse existing business processes and document current workflows to identify inefficiencies,
- Process Improvement and ERP Alignment
- Propose and implement practical process improvements while minimising customisation of the ERP system. Ensure alignment with industry best practice and leverage standard ERP functionalities wherever possible.
- Design and document optimized workflows and business processes.
- Collaborate with IT teams to ensure process improvements are effectively integrated into enterprise systems such as SAP, BI tools, and other related systems.
- Define system requirements and work with developers and vendors to implement enhancements.
- Lead cross-functional teams in implementing process changes and system upgrades.
- Develop project plans, timelines, and budgets, ensuring successful delivery within scope.
- Build and maintain strong relationships with internal and external stakeholders.
- Facilitate effective communication between sales, operation teams, IT teams, and external vendors to ensure alignment of process improvements with business objectives
- Drive change management activities to ensure smooth transition and adoption of new processes and systems.
- Develop and deliver training programs to stakeholders on new processes and system functionalities.
- Establish key performance indicators (KPIs) to measure the effectiveness of implemented improvements and monitor performance metrics and analyze data to identify further improvement areas, and strategic opportunities
- Contribute to global operations and prepare for potential career opportunities outside Singapore.
Required Skills and Experience
Essential skills
- 3+ years of experience in business process analysis or improvement roles.
- Strong analytical and problem-solving skills.
- Experience in change management and user adoption strategies to ensure seamless implementation of new processes
- Proficiency in process mapping and data analysis.
- Excellent communication and interpersonal skills.
- Project management experience with the ability to lead cross-functional teams
Preferred skills
- Bachelor's degree in business administration, information systems, or a related field.
- Knowledge of MFP (Multi-Function Printer) industry workflows.
- Familiarity with automation tools (e.g., RPA) and emerging technologies (e.g., AI integration in ERP systems)
- Professional certifications such as PMP (Project Management Professional) or CBAP (Certified Business Analysis Professional)
- Experience with Design Thinking methodologies for process innovation and stakeholder engagement.
- Certification in Lean, Six Sigma, or other process improvement methodologies.
- Experience in global operations or cross-functional project teams.
JOB SUMMARY
Business Process Analyst and Improvement Specialist (Business Process/ Strategies)
SEAMLESS BUSINESS SOLUTIONS PTE. LTD.
Singapore
7 days ago
N/A
Full-time
Business Process Analyst and Improvement Specialist (Business Process/ Strategies)