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Technical Business Analyst - CRM

Job post no longer accepts applications

HCL SINGAPORE PTE. LTD.
11 days ago
Posted date
11 days ago
N/A
Minimum level
N/A
Full-timeEmployment type
Full-time
The role will collaborate closely with key stakeholders to understand business requirements and work closely with vendors/partners in getting solutions and changes implemented. This Resource will translate business requirements into designs and actionable plans.

Responsibilities
  • Lead and contribute to the end-to-end solution design process, ensuring alignment with business objectives and technical requirements.
  • Liaise with business users to collect and prioritize requirements and be Point of Contact (POC) for all business requirements.
  • Collaborate with cross-functional teams to gather requirements and translate them into effective system designs.
  • Provide technical consultancy, expertise, and advice on matters of solution feasibility, application design, and integration.
  • Understand business models and drivers and translate them into either platform configuration or specification for new implementation or even new product offerings.
  • Work with partners to define technical strategies that will drive business effectiveness and improve business offerings.
  • Assist with RFP/RFT responses to provide technical know-how and expertise.
  • Prioritize projects and manage multiple stakeholder expectations.
  • Manage vendors / partners to ensure that they meet project milestone / timeline.

Skills Requirement
  • Bachelor's degree in Computer Science/ Information Technology/ Engineering or related field of study.
  • 4-6 years of systems analysis and design or related experience in providing end to end solution design.
  • Strong background in Telecommunications Industry.
  • Knowledge in areas of mobile networks, CRM (e.g., Compax, SalesForce, Cloudsense) and Billing (e.g, Matrixx).
  • Knowledge in Outsystems and agile methodology is an advantage.
  • Knowledge of Frontend development Technologies (e.g, Flutter, Vue.js) is an advantage.
  • Able to communicate clearly and professionally in a fast-paced, deadline-driven business environment.
  • Strong conceptual and problem-solving abilities.
  • Excellent organizational skills and comfortable with multi-tasking under a dynamic environment.
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JOB SUMMARY
Technical Business Analyst - CRM
HCL SINGAPORE PTE. LTD.
Singapore
11 days ago
N/A
Full-time

Job post no longer accepts applications
Technical Business Analyst - CRM

Job post no longer accepts applications