L1 to L1.5 Service Desk agent responsible of:
• Processing of emails/calls/voicemails
• Escalating to Level 2 and 3 for any issues which requires escalations/attention
• Coordinating with different teams to resolve issues
• Hourly Monitoring of application
• Adhoc tasks and reporting, if required

Work location- Suntec
AM Shift 08:00-17:00
PM Shift 16:00-01:00
GY Shift 00:00-09:00
Shift allowance provided