Purpose of Role:

• To manage the Visa Application Unit with overall responsibility of the unit's efficiency & productivity whilst ensuring compliance to all processes as per Service Level Agreements

Duties & Responsibilities:

• Undertake overall responsibility of the business unit
• Direct responsibility for the Unit's profitability and achieve targets (EBIT) set by the Zone/Region
• Develop and maintain business relationships with all Consulate officials
• Ensure compliance to all existing processes and meet the defined Service Level Agreement's
• Ensures that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organizational & ISO perspective.
• Manage unit and staff efficiency & productivity
• Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
• Responsible for implementation of process enhancements to improve quality & efficiency of the Unit
• Facilitates & encourages team to share "Spark Ideas" and encourages sharing of Best Practices.
• Lead new process roll outs in the respective Visa Application Centre(s) Control & maintain Unit's expense budgets and allocated resources Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development Ensure that all staff attend trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL's), for all staff.
• Manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents Adherence to Corporate Security Policy.
• Ensure on-going Value-Added services are enhanced & maintained thereby achieving the monthly/annual targets
• Ensure updating of Productivity & VAS Conversion Grid - to track performance on a weekly/monthly/basis - data available for H1 & H2 appraisal.
• Work closely with the Value-Added Services team in order to create new channels of Revenue
• Mentor the team on a regular basis, thereby ensuring a successor is created for the position
• Act as a counsellor at various occasions between Deputy Manager & the officers
• Liaison with support functions (Administration, HR, Finance etc.) Manpower forecasting specially to meet peak season hiring requirements
• VAC manager should also foresee the health and safety of the employees in terms of seasonal work pressure and overtime.
• Ensure judicious use of natural resources
• Adhere to the environment health and safety policy/objectives and guidelines of the organization

Competencies

BC-Communication

BC-Delivering Results

BC -Diversity, Equity and Inclusion Orientation

BC-Entrepreneurship

BC-Leadership

BC-Personal & Prof Dev.

BC-Quality & Service Orientation BC-Teamwork and Collaboration

FC-Internal Audit

FC-Project Management

FC-Selling & Business Development

FC-VAC Operation Management

BC - Digital Fluenc