Responsibilities:

• Monitor enterprise IT networks, server systems and commercial clouds.
• Single point of contact with customers/users, resolver groups, third party service providers and other departments
• Answer hotline calls and respond to e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

Requirements:

• Degree/Diploma/Higher NITEC in Information Technology/Computer Sciences/ Telecommunication
• Entry level are welcome to apply.
• Strong teamwork and communication skills
• Excellent customer service skills
• Prior experience in Network Operations Centre (NOC) environment preferred

Interested candidates, please send your updated CV to ShaneNg@tempserv.com.sg

Tempserv Pte Ltd (06C3645)
R1983591