Job Title: Operations Manager

Key Responsibilities:

1. Daily Operations Management: Oversee the smooth operation of the coffeeshop, ensuring excellent customer service and efficient workflow.

2. Tenant Management: Source and manage tenants for food stalls, including contract negotiations and rent collection.

3. Financial Management: Handle daily sales settlement, manage inventory, and source suppliers with competitive pricing.

4. Stock Management: Conduct stock takes, order supplies, and maintain healthy inventory levels.

5. Safety and Hygiene: Ensure compliance with safety and hygiene guidelines, maintaining a clean and safe environment for customers and staff.

6. Team Management: Supervise, lead, and motivate the team, ensuring fairness in scheduling and providing opportunities for growth and development.

7. Customer Service: Handle customer feedback and complaints, ensuring consistent quality of service and resolving issues promptly.

8. Ad Hoc Duties: Perform additional tasks as required, including assisting with events, managing inventory, and maintaining equipment.

Key Requirements:

1. Education: Diploma in any field of study.

2. Experience: Minimum 2 years of experience in coffeeshop or food court management.

3. Skills:

- Strong communication and negotiation skills.

- Excellent team player with leadership skills.

- Good knowledge of Microsoft Office, especially Word and Excel.

- Ability to work flexible hours, including weekends and public holidays.

4. Physical Requirements: Prepared to work in a non-air-conditioned setting.

5. Personal Qualities:

- Proactive and results-driven.

- Strong problem-solving and analytical skills.

- Ability to work under pressure and manage stress.

What We Offer:

1. Competitive Salary: A salary package that reflects your skills and experience.

2. Opportunities for Growth: Opportunities for professional development and career advancement.

3. Dynamic Work Environment: A fast-paced and dynamic work environment with a passionate team.

If you're a motivated and experienced operations professional looking for a new challenge, we'd love to hear from you!