Roles & Responsibilities

1. Oversee Daily Cleaning Operations:

• Manage the overall day-to-day cleaning operations at the assigned site(s), ensuring the highest standards of cleanliness and hygiene.
• Ensure the cleaning schedule is adhered to and tasks are completed within the designated timeframes.

2. Team Management:

• Lead, supervise, and motivate a team of Operations Executives and Supervisors.
• Provide guidance, training, and performance feedback to staff members to ensure efficient and effective work.
• Conduct regular team meetings to ensure clear communication and resolve any operational issues.

3. Scheduling & Planning:

• Develop and manage the daily, weekly, and monthly schedules for all Operations Executives and Supervisors.
• Ensure optimal allocation of resources (staff and equipment) to meet operational needs.
• Monitor and adjust schedules as needed based on operational demands, staffing levels, and client requirements.

4. Client Liaison:

• Maintain regular communication with clients to ensure service and cleaning standards are consistently met.
• Address any client concerns or feedback promptly and take corrective action where necessary.
• Participate in client meetings and ensure satisfaction with services provided.

5. Quality Assurance:

• Monitor and ensure compliance with company standards for cleanliness and safety at all times.
• Conduct regular inspections to ensure quality of cleaning services and provide corrective feedback to the team as needed.
• Establish and implement cleaning protocols and best practices to improve operational efficiency and service delivery.

6. Reporting & Analysis:

• Provide regular progress reports to the Head of Operations (HOO), including updates on staff performance, cleaning project statuses, and client feedback.
• Identify operational bottlenecks and suggest improvements to enhance workflow and productivity.

7. Recruitment & Staff Development:

• Plan and execute recruitment drives to hire Operations Executives, Supervisors, and cleaning staff as per operational needs.
• Ensure new staff are properly onboarded and trained to meet service standards.
• Monitor staff retention and address any workforce issues to maintain a motivated and high-performing team.

8. Health, Safety, and Compliance:

• Ensure compliance with all relevant health, safety, and environmental regulations.
• Ensure the team is properly trained on safety protocols and that necessary safety equipment is provided.
• Conduct regular safety audits and implement corrective measures as needed.

9. Additional Duties:

• Perform any other tasks or duties as assigned by the Head of Operations (HOO) to ensure smooth and efficient operations.
• stay up to date with industry trends and innovations in cleaning and operational management.

Requirements

• Minimum 5 years of working experience in the cleaning industry

• Fluent spoken and written English

• PC literate at an advantage

• Possess Class '3' driving license

• With a positive attitude and experience in staff management

• Customer-oriented

• In good physical health