Job Title: Channel R&M Officer (Processing)

Location: Changi

Duration: 6 months (chance of renewal)

Work Hours: Mon - Fri, 9-6PM

Job Purpose:

• The role of R&M Officer (Processing) role is to perform and ensure timely and accurate set-up/maintenance of customers' profiles in e-banking platforms.

Expectation:

• To ensure that cut-off times and SLAs of various products are met.
• To ensure 100% accuracy and quality in tasks performed.
• Ensure handling of enquiries and updating of statuses of cases are timely and accurate.

Responsibilities:

• Set up and maintain profiles of customers in various e-banking systems in accordance to forms submitted.
• Perform tagging of users as authorizers/administrators in system when required.
• Handle enquiries & follow up.
• Update tracking spreadsheets.
• Perform Live verification of systems.
• Any other duties assigned in the course of work or rotation of duties.

Requirements:

• Bachelor's Degree or equivalent level of working experience
• Good communication skills.
• Good team player.
• Able to work independently, fast and accurate.
• Basic knowledge of PC and internet security.
• Microsoft Word, Access & Excel skills.

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