Job Overview:

We are seeking an experienced IT Operations Manager to oversee and optimize IT infrastructure, service delivery, and operational efficiency in a Systems Integrator (SI) environment. The ideal candidate will be responsible for ensuring smooth IT operations, managing technical teams, and maintaining high service standards for clients.

Key Responsibilities:

• Oversee the overall IT operations, including network, servers, cloud services, security, and end-user support.
• Ensure system reliability, uptime, and performance across multiple client environments.
• Manage IT assets, procurement, and vendor relationships.
• Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Develop and implement best practices for IT service management (ITSM) and ITIL frameworks.
• Handle incident, problem, and change management processes efficiently.
• Lead and mentor IT support, infrastructure, and operations teams.
• Provide technical guidance and oversee troubleshooting of complex IT issues.
• Ensure continuous training and upskilling of the IT team.
• Implement cybersecurity measures and compliance with industry standards (ISO 27001, NIST, etc.).
• Monitor IT security threats and vulnerabilities, ensuring proactive mitigation.
• Ensure compliance with regulatory requirements and data protection policies.
• Lead IT projects such as system migrations, upgrades, and cloud adoption.
• Drive automation and process improvements to enhance efficiency and reduce downtime.
• Collaborate with internal and external stakeholders to align IT strategies with business goals.

Requirements:

• Bachelor's degree in IT, Computer Science, or related field (preferred).
• Minimum 5-8 years of IT operations experience, with at least 3 years in a managerial role within an SI environment.
• Strong knowledge of IT infrastructure (servers, networking, storage, cloud).
• Experience with ITSM tools (e.g., ServiceNow, Jira) and monitoring tools.
• Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization (VMware, Hyper-V).
• Understanding of cybersecurity best practices and compliance frameworks.
• Strong leadership and team management capabilities.
• Excellent problem-solving, decision-making, and analytical skills.
• Effective communication skills for both technical and non-technical stakeholders.
• ITIL, PMP, CISSP, or cloud certifications (AWS, Azure, GCP) are a plus.
• Experience in managing IT operations for multiple clients in a managed services environment.