Operations Assistant (International Trade)

Salary: $2800 - $3200
Working Days : Mon - Fri
Working hours: 9am - 6pm
Location: Woodlands (737715 - near Woodlands MRT)

Client is a private own international company, that provides services in the international trade industry, acting as Importer and Exporter of Records in different countries (more than 100 worldwide).
The company has 3 offices where all operations and coordination are handled by each region:
Americas Office: Located in Chile
Asia Pacific Office: Located in Singapore
Europe, Middle East & Africa: Located in Netherlands

This position will have direct contact with National & International Suppliers and Clients via emails, phone calls and sometimes face to face meetings.

Requirements:

• Diploma or degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 2-3 years of experience in logistics, freight forwarding, or customs operations.
• Familiarity with Importer of Record (IOR) / Exporter of Record (EOR) process and international trade regulations is a plus.
• Understanding of customs documentation and import/export regulations.
• Knowledge of APAC trade regulations is an advantage

Responsibilities

1. OPERATIONAL SUPPORT:

• Assist in coordinating and managing the end-to-end Importer of Record (IOR) / Exporter of Record (EOR) process for global shipments.
• Liaise with customers, freight forwarders, and customs authorities to ensure smooth clearance and timely delivery of goods.
• Verify shipping documents, including invoices, packing lists, and certificates of origin, to ensure accuracy and compliance

2. DOCUMENTATION MANAGEMENT:

• Maintain accurate and organized records of all shipments, customs entries, and compliance-related documentation
• Assist in preparing necessary documents for import/export compliance , including import licenses, permits, and declarations.

3. CUSTOMER COMMUNICATION:

• Act as a point of contact for customers, providing timely updates on shipment status and addressing inquiries.
• Collaborate with customers to gather required information and ensure
  compliance with local regulations.

4. REGULATORY COMPLIANCE:

• Stay updated on customs regulations and trade policies in various countries.
• Ensure all shipments comply with relevant import/export laws and guidelines.

5. PROBLEM RESOLUTION:

• Identify and resolve operational issues, such as shipment delays, missing
  documents, or customs holds.
• Escalate critical issues to the operations manager or relevant teams as needed

6. REPORTING:

• Assist in preparing regular reports on shipment status, compliance metrics, and operational performance.
• Analyze data to identify trends and recommend process improvements.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]