KEY OBJECTIVES OF THE ROLE:

• Provide operational support to all our clients achieve annual profit and growth targets through the effective execution of strategies and operational plans, including customer service and asset management
• Administration: Ensure timely and accurate management of required reports in line with business requirements
• Asset Management: Oversee business assets according to company policy
• Customer Service: Identify and fulfill customer needs through the implementation of company service standards and procedures
• Environmental Health & Safety: Comply with the company’s Corporate EH&S Policy
• Authority Compliance: Adhere to the Authority Schedule and ensure permissions are obtained when necessary

RESPONSIBILITIES:

• Manage operations in klang valley , focusing on service quality, punctuality, compliance with SOPs, and SHE standards.
• Conduct performance reviews with clients, addressing planning and service delivery.
• Collaborate closely with the sales department to align on mutual goals and support Key Account sales initiatives.
• Facilitate communication between operations and customers to meet KPIs and customer expectations within agreed SLAs.
  
  

REQUIREMENTS:
THE IDEAL CANDIDATE SHOULD POSSESS:

• A Diploma or Degree in a related field, or relevant experience in operations management, preferably in Pest Control or Hygiene services
• Prior experience in the service industry is preferred, with a proven track record of achievement
• A proactive, customer-focused attitude with a sense of urgency
• Strong coordination skills and ability to work effectively with various departments
• Excellent written and verbal communication skills
• Ability to work independently and embrace challenges
• Proficiency in computer skills and the ability to present data effectively
• A valid driver’s license and access to a personal vehicle; candidates must be Malaysian or hold relevant residency status
  
  

HIGHLY DESIRABLE QUALITIES:

• Strong problem-solving and negotiation skills
• Ability to engage with individuals at all levels
• Versatility in building rapport with diverse personalities
• Multilingual proficiency in English and Bahasa Malaysia
• Strong commercial acumen