Step inside, and the city falls away. You enter a house of rooms unlike any other; part gallery, part salon, part bar. Heritage is the fabric of every space: from the long communal table in the main hall to intimate chambers that echo the mansion's layered past. Each room tells its own story, of tea and textiles, journeys and remedies, yet together they weave one society. Behind this house of spirits, seasonal ingredients meet global traditions, crafted into vessels by skilled ceramicists. Guests move from chamber to chamber, discovering shifting moods of conversation, music, and ritual.
This is a place to drink well, but also to belong, where every visit feels connected to the past yet alive in the present, evolving with each season and collaboration. Every gathering is a weave of moments, places, and people.

We are seeking an experienced and service-driven General Manager to lead a premium beverage-led hospitality venue located within the historic House of Tan Yeok Nee. This role oversees the full guest journey, operational excellence, team leadership, commercial performance, and brand standards.
The General Manager is the primary floor leader who ensures exceptional guest experiences across every shift and drives the venue's commercial success.

You will collaborate closely with the Head Bartender, who manages day-to-day bar execution, while you oversee the full venue operation, people, revenue, and guest experience.

Responsilbilities

1. Leadership, Culture & Standards

• Lead service excellence with strong floor presence during peak hours.
• Uphold and coach service behaviours: warmth, confidence, discretion, precision.
• Maintain SOPs for service, operations, cleanliness, cash handling, and guest recovery.
• Run daily and weekly rhythms: walk-throughs, training, pre-shift briefs, post-service reviews.

2. Guest Journey Ownership

• Manage the complete guest experience from reservations to farewell.
• Oversee seating strategy, pacing, guest flow, and VIP hosting.
• Lead guest recovery and service recovery standards.
• Monitor feedback across channels and drive operational improvements.

3. Commercial Performance

• Lead financial performance: forecasting, labour planning, productivity, and revenue targets.
• Present venue results at monthly P&L and revenue meetings.
• Govern pricing, comps, discounts, and approvals.
• Drive revenue through utilisation, pacing, reservations strategy, and programming.

4. Team Building & People Management

• Lead recruitment, onboarding, coaching, and performance management.
• Partner with Head Bartender on bar staffing and trials.
• Foster strong team culture and retention.
• Manage scheduling, leave, and expenses via the PayDay system.

5. Operating Model Management

• Ensure smooth execution for a bar-led venue with offsite food production.
• Maintain standards for timing, communication, dispatch, and quality control.
• Ensure menus and service language set accurate guest expectations.

6. Compliance, Safety & Risk

• Ensure compliance with licensing, responsible service, safety, and documentation.
• Oversee cash handling, POS governance, and incident reporting.

7. Supplier & Purchasing Governance

• Manage supplier relationships, ordering, receiving, storage, and invoice accuracy.
• Maintain maintenance routines and escalate capex needs with justification.

8. Programming, Partnerships & Brand Reputation

• Approve event programming, partnerships, and collaborations.
• Ensure thorough planning, run sheets, and post-event reviews.
• Maintain consistent brand representation and venue tone.

9. Collaboration with Head Bartender

• GM owns: venue standards, commercial outcomes, staffing, compliance, and guest journey.
• Head Bartender owns: bar execution, beverage quality, bar SOPs, bar inventory.
• Shared: pricing decisions, programming, and guest recovery escalation.

10. Any other duties as assigned

Requirements

• Proven experience as a General Manager or ready-now Assistant General Manager in premium hospitality (preferably beverage-led).
• Strong floor leadership and hosting presence.
• Commercial competence: labour planning, cost control, P&L understanding.
• High operational discipline and SOP management.
• Strong people leadership skills.
• Comfortable with shift work, late finishes, and peak-night operations.

By submitting your application, you consent to the collection, use, and disclosure of your personal data by Gyutan-Tan Pte Ltd for the purposes of processing and assessing the job application, and for other employment-related purposes in accordance with the Personal Data Protection Act 2012 (PDPA).

You declare that the information provided in your application is true and complete to the best of your knowledge. You understand that any false or misleading information may result in the rejection of application or, if employed, termination of employment.