Roles & Responsibilities

SEAO Customer Management

• Act as the primary point of contact for SEAO customers for all logistics operational matters

• Prepare regular reports (KPI, SLA, NPS, lead time, damage/loss, cost analysis)

• Conduct logistics cost analysis (warehouse, transportation, handling, last mile) and cost analysis (YoY / MoM /vs Budget)

• Prepare presentation materials/ reporting to Management using i.e excel / power point/ dashboard

• Analyze operational challenge and develop action to overcome the issue

• Support continuous improvement initiatives for logistics processes and system optimization (WMS / TMS / ERP interface)

• Monitor on-going service performance and report the risk factors impacting service or cost, if any

Contract & Commercial Management

• Monitor contract validity period and trigger renewal of contract for logistics service providers (warehouse / transportation / last mile)

• Review of contractual terms & conditions including SLA, penalty clauses, liability, insurance coverage, andrate structures

• Support contract negotiation by preparing cost comparison and financial data simulation

• Ensure alignment between contracted terms and actual operational execution

• Keep track of pricing structure (CBM / FTL / LTL / DO basis) and validate billing accuracy

• Support RFQ / bidding activities including volume analysis and cost comparison

Data & System Support

• Preform raw data analysis vs data extracted from WMS / TMS system

• Validate system data accuracy and identify discrepancies, if any

• Support system enhancement/ upgrade, UAT test and rollout

• Review reporting templates and KPI framework

Continuous Improvement & Risk Management

• Identify cost-saving opportunities and operational efficiency initiatives

• Conduct root cause analysis on service failure cases (damage, loss, delay), if any

• Propose preventive measures and monitor the progress of action plan

• Support warehouse operational initiatives / transition projects

Job Requirements

• Bachelor's degree or above, majoring in statistics, mathematics, business/marketing, IT or supply chain/logistics management

• Minimum 5 years of working experience in business performance analysis reporting, based on data analysis, with independent thoughts and insight.

• Ability to perceive necessary information from massive data

• Excellent communication skills and interpersonal skills.

• Able to collaborate with cross functional team including coordination between Head Quarter office and country subsidiaries

For interested applicants, please apply this position via "Apply Now" button or send the resume to hr.slsg@samsung.com.