At Empress Porridge catering, we nourish Singapore's families and professionals with wholesome, delicious tingkat meals delivered daily. Our commitment goes beyond food-we deliver reliability, warmth, and convenience. As we expand our home-delivery footprint, we're looking for a dynamic operations leader to help us perfect the logistics of trust, one delivery at a time. We believe in growing our own leaders and provide a structured path for rapid advancement.

The Role & Your Growth Path

This is more than a job-it's a leadership incubator. We are seeking a high-potential Assistant Operations Manager to master our daily tingkat meal delivery operations. You will be groomed to take full responsibility for the department. High performers in this role can expect to be promoted to Operations Manager within 18-24 months.

You will start by ensuring every meal reaches our customers flawlessly. Your success will be measured by your ability to improve efficiency, lead teams, and master all operational facets, preparing you for the next step.

Key Responsibilities

• Production & Packing Timeline Management: Work closely with the kitchen production team to enforce strict timelines. Ensure all meals are cooked, portioned, and ready for the packing team according to a minute-by-minute schedule to meet dispatch deadlines. Oversee the packing station to guarantee speed, accuracy, and proper sealing of food.

• Delivery Operations Management: Plan, execute, and monitor the daily delivery schedule. Optimize routes for efficiency-directly impacting cost and customer satisfaction.

• Fleet & Logistics Coordination: Manage the delivery fleet and third-party partners.

• Team Leadership: Recruit, train, and supervise delivery riders and dispatch teams. Develop your skills in coaching, scheduling, and performance management.

• Process & Profitability: Identify bottlenecks and implement solutions. You will be given projects to reduce delivery costs, improve rider productivity, and enhance customer retention-key metrics for your promotion.
• Administrative & Reporting Duties: Handle daily operational admin, including:
  
  • Preparing and verifying driver delivery manifests and collection sheets.
  • Processing customer delivery changes, suspensions, and feedback.
  • Managing rider attendance, claims, and overtime payroll documentation.
  • Tracking packing supplies and tingkat carrier inventory, initiating procurement.
  • Compiling end-of-day reports on key metrics (Packing Accuracy, Dispatch On-Time %, Delivery Success Rate).

• Performance & Reporting: Take ownership of key metrics (On-Time Delivery, Cost per Delivery, Customer Feedback). Prepare and present operational reports, building the analytical skills required for a manager.

The Fast-Track to Operations Manager: What We Look For

Promotion to Operations Manager is based on achieving clear performance milestones, including:

1. Consistently exceeding KPIs for on-time delivery (>98%), cost efficiency, and customer satisfaction.

2. Successfully leading and developing your team, reducing staff turnover.

3. Designing and implementing at least one major process improvement that yields measurable cost savings or service improvements.

4. Demonstrating strategic thinking by contributing to budget planning and growth initiatives.

We will support you with a dedicated mentor, quarterly career progression reviews, and exposure to senior management planning sessions.

Requirements & Qualifications

* Diploma/Degree in Logistics, Supply Chain, Business Management, or relevant field.

* Minimum 3 years of experience in operations, logistics, or delivery management (F&B, e-commerce, or last-mile delivery preferred).

* **Leadership Ambition:** Clear desire to advance into a full managerial role quickly. Proven instances of taking initiative and exceeding targets in past roles.

* Strong analytical skills with proficiency in Microsoft Excel/Google Sheets; experience with delivery management software is a strong plus.

* Excellent problem-solving skills and ability to perform under time pressure.

* Must possess a valid Class 3 driving license.

* Able to work 5.5 days/week

What We Offer

* A competitive monthly salary of SGD 3,000 - 3,300, with performance bonus.

* A clear, structured 18 month promotion path to Operations Manager with a significant salary increase upon promotion.

* The opportunity to build and lead a critical part of a beloved Singaporean brand.