OPERATIONS MANAGER
PEOPLE CENTRAL PTE. LTD.
5 hours ago
Posted date5 hours ago
N/A
Minimum levelN/A
General ManagementJob category
General Management- Operational Oversight: Manage daily operations, including front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery.
- Guest Experience: Ensure high service standards, promptly resolve guest complaints, and exceed customer expectations.
- Financial & Resource Management: Manage departmental budgets, monitor expenses, implement cost controls, and maximize revenue.
- Team Leadership: Recruit, train, mentor, and supervise staff, including setting performance goals and scheduling.
- Quality Assurance & Safety: Implement SOPs, conduct facility inspections, and ensure compliance with health and safety regulations.
Required Skills and Qualifications
- Experience: 3-5+ years in hospitality management, with proven experience in supervisory roles.
- Education: Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Skills: Strong leadership, financial acumen, excellent communication, problem-solving, and organizational skills.
- Technical Skills: Proficiency in Hotel Management Software (PMS), POS systems, and Microsoft Office.
Key Performance Metrics
- Guest Satisfaction Scores (GSS) and online reviews.
- Revenue per Available Room (RevPAR) and Average Daily Rate (ADR).
- Departmental expense management and budget compliance.
JOB SUMMARY
OPERATIONS MANAGER
PEOPLE CENTRAL PTE. LTD.
Singapore
5 hours ago
N/A
Full-time
OPERATIONS MANAGER