To ensure smooth support in administrative tasks, agent maintenance and fit and proper requirements.

Be up-to-date and well-versed with regulations pertaining to Agent onboarding, fit and proper requirements. Support the team in day-to-day tasks (provision of data/reports).

Responsibilities:

Administrative Tasks

• Timely support in updates of Agents' information.
• Tracking on the timeliness of requests for Agents' change of information.
• Support in generation of letters on requests.
• Handle mailbox enquiries.
• Support in processing of invoices in Ariba.
• Support on requests for ex-agents check.

Agent Maintenance

• Consolidate onboarding agents' stats where needed (Adverse records).
• Prompt support for the processing of agents' movement.
• Monitor and tracking of agents with adverse records.
• Support in Annual Fit and Proper exercise
• E-filing for agent records

Others

• Support in reports generation and data analysis.
• Support in agent maintenance updates for other divisions
• Perform gap analysis and ensure SOP are updated in timely manner.
• Perform UAT and post implementation checks on platforms related for projects.
• Ad hoc projects/assignments by the Manager.

Requirements:

• Diploma/Degree
• At least 2-5 Years of operations related role
• Good knowledge of Microsoft Office (Excel and word)
• Good communication and interpersonal skills
• Good team player
• Independent