Job Title Operations Manager

Line Manager Station Manager

Department Operations

Location Singapore

Conditions 40 hours per week, Monday to Friday

Key Relationships

External: Customers & Suppliers

Internal: Supervisors, Transport & Warehouse, Customer Solutions, Overseas Offices, Finance, Compliance, HR.

Role Purpose

The Operations Manager will be responsible for ensuring Best-in-Class operational services through leading a team to achieve goals through tasks like setting workloads, delegating tasks, providing guidance, and monitoring performance. This role ensures safe, efficient, and compliant movement of aircraft parts and other aviation-related materials. Key duties include motivating team members, training staff, resolving conflicts, and acting as a liaison between the team and upper management. Essential skills include strong communication, problem-solving, and time management.

Main Role Accountabilities

1. Leadership & Motivation

Guide, motivate, and inspire a team to achieve specific project goals and company objectives.

Drive employee engagement and team cohesion.

Lead, train, and supervise Operations team member.

Prepare shift schedules and manage manpower allocation during peak operations. Conduct performance evaluations and provide ongoing coaching and mentorship.

2. Performance monitoring:

Track the performance of team members, provide constructive feedback, and conduct performance reviews.

Ensure that direct reports clearly understand and take ownership of their area of responsibility, proactively respond to all requests received to deliver an efficient and responsive service.

Set clear objectives and guide the team to achieve defined targets and performance standards.

3. Training and development:

Help team members develop new skills and improve their performance through training and guidance.

Work with the Station Manager to ensure the team is designed optimally, ensuring sufficient organisational depth, span of control with succession / talent planning.

Ensure that the team are fully aware of and compliant with all Company policies and procedures.

Ensure that all team members continually receive training, including refresher, and that future developmental training programmes are identified and implemented as appropriate.

Ensure that all team members complete mandated training as required, and identify future developmental training programmes and implement as appropriate

Ensure all team members are trained and follow requirements under ISO 9001 AS9120B

4. Communication:

Serve as the primary point of contact between the team and senior management, and foster open communication within the team.

Manage HR challenges and support the team in resolution management (with support from the Station Managerand HR team)

Ensure team members receive the communication and instructions needed to act in accordance with policies and procedures.

5. Problem-solving:

Address and resolve conflicts, handle complaints, and identify and mitigate potential challenges.

6. Task management:

Delegate work effectively, plan workloads, and ensure tasks are completed correctly and on time.
Supervise daily aviation logistics operations, including import/export, warehousing, airside movements, and transport scheduling.

Work closely with airlines, freight forwarders, ground handling teams, and airport authorities.

Resolve operational issues such as cargo discrepancies, delays, or missed milestones.

Arrange shipments as per customer instructions following customer SOP and liaise with overseas offices and relevant other B&H departments to meet required deadline and KPI set by customer.

Ensure all shipments, including but not limited to AOG, critical aircraft parts, and oversized cargo, are delivered on time and in full compliance with customer and regulatory requirements.

Monitor operational KPIs, job margins, and service delivery standards.

Maintain a strong understanding of airline, airport, and freight forwarding processes and procedures.

Respond to customer requests within defined timelines.

7. Regulatory & Safety Compliance

Ensure full compliance with aviation regulations (e.g., IATA, TSA, FAA/EASA as applicable).

Enforce safety protocols, PPE usage, and airside operational procedures.

Conduct regular audits, inspections, and risk assessments.

Report and investigate safety incidents, implementing corrective actions.

Personal Attributes

This role needs to be underpinned by excellent customer service skills and an ability to multi-task under pressure. You will have excellent attention to detail and possess a sound Operational knowledge, including Import and Export processes.

Key Skills and Attributes

A proven track record of leading time critical logistics teams in a logistics or aviation environment.

Good skills in building relationships and developing partnerships across multiple stakeholders.

Be a good communicator with the ability to confidently and credibly engage with customers, partners and employees, both verbally and in writing.

Have working knowledge of IT, with the ability to use Microsoft Office and bespoke company systems, including inventory systems.

Basic commercial awareness and understands impact of actions.

Proven record of being responsive and innovative.

Be able to identify, coordinate and manage change initiatives.

Self-motivated with the ability to work under pressure and meet defined deadlines.

Good organisational skills with the ability to prioritise.

Work pro-actively using own initiative.

Have the ability to consider several possible options and decide on most appropriate method.

Qualifications and Experience

Proven experience as an Operator, with experience as an Operations Supervisor / Leader, ideally gained within logistics / air freight industry and not afraid to be 'hands on'.

Experience with WMS or similar systems

Have a full 5-year checkable work / background history and a clean criminal record