Senior Operations Manager
KLN LOGISTICS MANAGEMENT (ASIA) PTE. LTD.
3 hours ago
Posted date3 hours ago
N/A
Minimum levelN/A
General ManagementJob category
General ManagementResponsibilities:
Operations Management
Product Design & Operation Excellence
Cost & Performance Management
Customer & Stakeholder Management
Requirements:
Operations Management
- Manage cross-border trucking operations In & Out Singapore connecting Malaysia and other ASEAN markets
- Monitor daily operations, capacity planning, and exception handling
- Coordinate with customs brokers, warehouse teams, and customers to ensure smooth cross-border movements
- Ensure on-time pickup and delivery performance in line with customer SLAs
Product Design & Operation Excellence
- Design and own products such as consolidation, multi-modal
- Define product scope, service levels, transit times, cut-off times
- Support pricing and quotation by providing clear cost structures, service definitions
- Continuously refine products based on operational performance, customer feedback, and market changes
Cost & Performance Management
- Control and optimize operation cost, including fuel, tolls, fleet utilization, and vendor costs
- Track and analyze KPIs such as on-time delivery, truck turnaround time and cost per trip
- Drive productivity improvements at corridor and lane level
Customer & Stakeholder Management
- Act as the key point of contact for customers in Singapore and internal regional team
- Handle escalations related to service failures, delays, or customs issues
- Collaborate closely with sales, CS, finance, and regional operations teams
- Manage KPI Report or other milestone update request from customer
Requirements:
- Bachelor's degree in Logistics, Supply Chain Management, Business, or related field
- Minimum 5 years of experience in cross-border trucking or road freight operations
- Strong knowledge of Asia cross-border trucking, customs, and CIQ processes
- Experience managing fleets, vendors, and frontline operations teams
- Proven track record in cost control, service improvement, and operational excellence
- Experience managing high-frequency cross-border lanes (e.g. SG-MY)
- Familiarity with ASEAN regional trucking operations
JOB SUMMARY
Senior Operations Manager
KLN LOGISTICS MANAGEMENT (ASIA) PTE. LTD.
Singapore
3 hours ago
N/A
Full-time
Senior Operations Manager