A Customer and Logistics Systems Manager

oversees the end-to-end order fulfillment process, integrating logistics operations with IT systems to ensure efficient, cost-effective delivery and high customer satisfaction

. They manage inventory, coordinate shipping with carriers, resolve customer issues, and use data analysis to optimize supply chain performance.

Key Responsibilities

• System & Process Management: Utilize, maintain, and optimize logistics software (e.g., ERP, WMS, TMS) to streamline inventory, order processing, and transportation.
• Customer Service Excellence: Monitor the order cycle to ensure timely delivery and resolve customer complaints, queries, or shipment delays.
• Logistics Operations: Organize transportation, warehousing, and distribution, including negotiating rates with carriers and managing import/export compliance.
• Data Analysis & Reporting: Analyze key performance indicators (KPIs) to identify bottlenecks, improve efficiency, and reduce costs.
• Collaboration: Coordinate with sales, production, and procurement teams to align supply chain strategies with customer needs.