Main Responsibilities:

Operations & Fleet Management

• Assist the Director in overseeing daily operations.
• Ensure timely and efficient delivery of goods while optimising fleet utilisation.
• Monitor vehicle maintenance, servicing schedules, fuel consumption, and repair works.
• Handle operational issues such as delays, breakdowns, and last-minute changes effectively.

People Management

• Supervise, lead, and support drivers, dispatchers, and operations staff.
• Conduct performance reviews, training, and coaching to improve productivity and service quality.
• Manage staffs attendance, discipline, and adherence to company policies and SOPs.

Compliance & Safety

• Ensure compliance with Singapore regulations (LTA, MOM, WSH requirements).
• Implement and enforce safety standards, operational procedures, and company policies.
• Investigate incidents or accidents and implement corrective actions.

Customer & Stakeholder Management

• Liaise with customers, warehouses, suppliers, and internal departments to ensure smooth operations.
• Handle customer feedback, complaints, and service recovery professionally.

Reporting & Continuous Improvement

• Monitor KPIs such as on-time delivery, fleet utilization, operating costs, and safety performance.
• Prepare operational reports and provide recommendations for improvement.
• Assist Direct in budgeting, cost control, and operational planning.
  
  Preferably with Class 3/4 license will be added advantage