Senior Operations Manager
APAR TECHNOLOGIES PTE. LTD.
15 hours ago
Posted date15 hours ago
N/A
Minimum levelN/A
General ManagementJob category
General ManagementRole Summary
Key Responsibilities
Qualifications
- Senior Account Delivery Lead, managing global delivery across APAC, EMEA, and the Americas
- Oversee strategic client engagement and end-to-end delivery across Digital Marketing, QaaS, Product Validation, Market Studies, and CX Operations
- Lead multi-functional teams supporting voice and chat-based contact centres
- Drive service excellence aligned to KPIs, SLAs, and business outcomes
Key Responsibilities
- Own global account delivery and act as primary escalation point for senior stakeholders
- Lead contact centre quality programs (voice & chat) using QaaS and Six Sigma (DMAIC) methodologies
- Drive continuous improvement through quality scorecards, performance metrics, and feedback loops
- Deliver actionable insights using Google Looker Studio, Tableau, and Power BI
- Support account growth, renewals, RFPs, and digital transformation initiatives
- Establish governance, standardize best practices, and ensure operational consistency
- Lead, mentor, and build high-performing global teams
Qualifications
- 15+ years' experience in CX operations, digital marketing, quality management, or product validation
- Proven leadership in global contact centre quality (voice & chat)
- Strong expertise in Six Sigma (Green/Black Belt preferred)
- Advanced analytics and dashboarding using Looker Studio, Tableau, and Power BI
- Experience managing multi-million-dollar, multi-region accounts
EA Number: 11C4879
JOB SUMMARY
Senior Operations Manager
APAR TECHNOLOGIES PTE. LTD.
Singapore
15 hours ago
N/A
Full-time
Senior Operations Manager