Role Overview

The Business Analyst (BA) plays a key role in bridging business needs and technology solutions. The BA works closely with stakeholders, product owners, and delivery teams to analyse requirements, translate them into clear functional specifications, and support the successful delivery and adoption of digital solutions.

Key Responsibilities

Business Analysis & Requirements Management

• Engage stakeholders to elicit, analyse, and document business needs using human-centric and user-focused methodologies.
• Develop clear and well-structured user stories, functional and non-functional requirements, process flows, and functional specifications.
• Support the preparation of business cases, including problem statements, solution options, benefits, risks, and impact analysis.

Delivery & Implementation Support

• Work closely with cross-functional development teams throughout the solution lifecycle, from planning to delivery.
• Support sprint planning, backlog refinement, and acceptance criteria definition to ensure requirements are well understood and implementable.
• Plan and conduct system testing activities, including UAT coordination, defect tracking, and validation of delivered features.
• Support system deployments, change management activities, and post-go-live operations to ensure smooth adoption.

Technology Evaluation & Advisory

• Analyse and evaluate technology options and recommend solutions aligned with organisational objectives and digital modernisation initiatives.
• Collaborate with technical teams to assess solution feasibility, system integrations, and architectural considerations.
• Maintain working knowledge of web application development, enterprise systems, and cloud-based platforms to support informed decision-making.

Required Experience & Qualifications

• At least three (3) years of experience in business analysis and requirements gathering, with proven ability to:
  
  • Elicit stakeholder needs
  • Develop user stories and functional specifications
  • Prepare business cases using human-centric methodologies
• At least three (3) years of experience working with development teams to deliver digital solutions, including:
  
  • Supporting system design and development activities
  • Planning and conducting testing (e.g. UAT)
  • Managing system deployments and supporting operational readiness
• At least three (3) years of experience in technology evaluation and recommendation, with:
  
  • Knowledge of web application development tools and practices
  • Familiarity with enterprise architecture concepts
  • Experience with cloud-based solutions
  • Ability to align technology choices with organisational strategy and modernisation goals

Preferred Skills & Attributes

• Strong analytical, documentation, and stakeholder engagement skills
• Ability to communicate effectively with both business and technical stakeholders
• Experience working in Agile or hybrid delivery environments
• Detail-oriented, structured, and able to manage multiple priorities