F&B OPERATIONS MANAGER
AC HESED PTE. LTD.
2 days ago
Posted date2 days ago
N/A
Minimum levelN/A
General ManagementJob category
General ManagementJob Description
1. Operations Oversight
2. Staff Leadership & Development
3. Customer Experience Management
4. Compliance & Safety
5. Sales & Financial Accountability
6. Inventory & Supply Chain Management
7. Administrative & Reporting Duties
8. Continuous Improvement
Job Requirements
1. Operations Oversight
- Oversee and ensure smooth daily operations across all kiosks.
- Implement operational standards, SOPs, and service protocols to maintain consistency.
- Monitor kiosk performance and address operational issues promptly.
2. Staff Leadership & Development
- Lead, supervise, train, and mentor kiosk supervisors and frontline staff.
- Conduct regular performance reviews and identify training needs.
- Ensure adequate staffing levels through effective scheduling and manpower planning.
3. Customer Experience Management
- Uphold high standards of customer service across all kiosks.
- Handle escalated customer concerns and resolve issues professionally.
- Monitor customer feedback to improve service quality and kiosk performance.
4. Compliance & Safety
- Enforce strict adherence to hygiene, food safety, and workplace safety regulations.
- Ensure all kiosks comply with licensing, sanitation, and authority guidelines.
- Conduct regular audits and implement corrective actions where necessary.
5. Sales & Financial Accountability
- Drive sales performance and implement strategies to achieve revenue targets.
- Monitor financial statements, manage cost control, and optimise operational expenses.
- Oversee cash management procedures and ensure proper documentation.
6. Inventory & Supply Chain Management
- Oversee stock ordering, forecasting, and inventory control across all kiosks.
- Ensure proper storage, rotation, and minimisation of wastage.
- Work closely with suppliers to maintain product quality and timely delivery.
7. Administrative & Reporting Duties
- Prepare operational reports, sales analyses, and performance updates.
- Manage staff records, rosters, and monthly timesheets.
- Support management in planning, budgeting, and process improvements.
8. Continuous Improvement
- Identify operational gaps and implement initiatives to enhance efficiency.
- Lead process improvement projects and introduce best practices.
- Support new kiosk openings, renovation projects, and rollout of new concepts.
Job Requirements
- Minimum 10 years of working experience in the Food & Beverage (F&B) sector, preferably in kiosk, or multi-outlet operations.
- Strong leadership and people management skills, with experience overseeing multiple teams.
- Proven ability to manage end-to-end operations, including staffing, sales, service, and compliance.
- Excellent knowledge of food safety, hygiene standards, and regulatory requirements.
- Strong analytical skills with the ability to interpret sales and operational data.
- Ability to commit to extended working hours and support operational needs, including weekends and public holidays.
- Excellent communication, problem-solving, and decision-making abilities.
- Ability to work in a fast-paced, and manage multiple kiosks simultaneously.
JOB SUMMARY
F&B OPERATIONS MANAGER
AC HESED PTE. LTD.
Singapore
2 days ago
N/A
Full-time
F&B OPERATIONS MANAGER